Terms of service
Terms and Conditions
1. General
By accessing and placing an order on IN-SITES.STORE, you confirm that you are in agreement with and bound by these Terms of Service. If you do not agree, please do not use our website.
IN-SITES.STORE is an online retail store operated by IN-SITE ARCHITECTS and serving customers in the United States. We offer products through multiple third-party suppliers and fulfillment partners. We do not manufacture products, maintain our own physical inventory, or directly handle shipment fulfillment. Contact the store for questions and order assistance.
2. Products and availability
We reserve the right to modify or discontinue any product without notice. We do not guarantee that product descriptions, images, or pricing are error-free and reserve the right to correct any errors at any time.
Product selection and fulfillment arrangements vary across suppliers. Review the product details and available options before purchasing. Contact us before placing an order if you need clarification about a product or its availability.
3. Orders and payment
The payment methods available for your order are displayed at checkout. By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method. We reserve the right to cancel any order at our discretion.
Review your selected items, delivery address, shipping charges, and total before submitting your order. For questions about an order's status, contact us with your order number.
4. Pricing
All prices are listed in USD. We reserve the right to change prices at any time without prior notice. Promotions and discounts cannot be applied retroactively.
5. Shipping and third-party fulfillment
Our store serves customers in the United States. Applicable shipping charges are calculated and displayed at checkout. Products may ship from different suppliers and locations. Processing and delivery estimates depend on the product, supplier, and destination; there is no single processing or delivery window for every product.
Items may arrive in separate packages on different dates. Use the order-status link in your order confirmation to view shipment details and tracking when available. Contact the store for delayed, missing, or incorrectly delivered orders. Please review our Shipping Policy for details.
6. Returns, cancellations, and refunds
Returns are accepted within 30 days of delivery under the conditions outlined in our Return and Refund Policy. Please review that policy before making a purchase.
Email proyectos@in-sitearchitects.com with your order number to request a return, cancellation, or refund. We will check the fulfillment status and confirm the next steps. Request confirmed return instructions and a return destination before sending an item. For a dispatch delay, contact us if you do not wish to wait and request cancellation and refund assistance. Do not assume a request has been completed until you receive confirmation.
7. Intellectual property
All content on IN-SITES.STORE, including images, text, logos, and graphics, is the property of IN-SITES.STORE and may not be reproduced or used without written permission.
8. Limitation of liability
IN-SITES.STORE is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the order in question.
9. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our site, you consent to the collection and use of your data as described therein.
10. Changes to terms
We reserve the right to update these Terms of Service at any time. Continued use of the site after changes are posted constitutes acceptance of the updated terms.
11. Customer support
For product questions, shipment assistance, damaged or incorrect items, or other order issues, email proyectos@in-sitearchitects.com. Include your order number when available and a description of the issue. Third-party fulfillment does not mean you need to resolve your order issue with an unfamiliar supplier yourself. Please do not send full payment card details.