Shipping policy

Shipping Policy

IN-SITES.STORE sells products to customers in the United States through multiple third-party suppliers and fulfillment partners. Contact IN-SITES.STORE directly for shipping questions and order assistance.

Shipping charges

Applicable shipping charges are calculated and displayed at checkout based on your order and delivery address. Review the available shipping options and total before completing your purchase. The amount displayed at checkout applies to your order.

Fulfillment partners and shipping origins

Products may be shipped by different suppliers from different locations. We do not manufacture products, maintain our own physical inventory, or directly handle shipment fulfillment. Shipping origins and carriers can vary by product and fulfillment partner.

Processing and delivery estimates

Processing and delivery times depend on the product, supplier, and destination. There is no single processing or delivery window that applies to every product. Review any product-specific shipping information provided before purchasing. If an estimate or shipping detail is unclear or unavailable, email us before placing your order so we can request information from the fulfillment partner.

Separate packages

Orders containing multiple products may be fulfilled separately. Packages can ship from different locations, arrive on different dates, and have separate tracking numbers. Refer to your order details and the shipping charges displayed at checkout.

Order status and tracking

Use the order-status link in your Shopify order confirmation to check your order. When tracking information is added to a fulfillment, the available shipment details can be viewed through your order-status page and shipping notifications sent for that fulfillment. Separate fulfillments have separate sections on the order-status page.

Shipment updates depend on the carrier and the information provided. Supported carriers can display updates directly on the order-status page; other carriers may provide a link to their tracking website. If tracking details are unavailable or unclear, contact us for assistance.

Delayed dispatch or delivery

If your order has not shipped as expected, or a shipment is delayed, email us with your order number. We will check the available order information and contact the fulfillment partner for an update. You do not need to wait a fixed number of days before asking for help.

For an unexpected dispatch delay, our customer-support process is to communicate the available information and any revised estimate, and assist with requests to cancel unshipped items or obtain a refund. Contact us if you do not wish to wait for a delayed dispatch. We will confirm the order status and the next steps with you rather than treating a request as completed without confirmation.

Missing or incorrectly delivered orders

If a package is missing, tracking shows delivery but you have not received it, or the shipment appears to have been delivered to the wrong address, contact us with your order number and tracking number, if available. Confirm the delivery address on your order and describe the issue. We will review the shipment information and coordinate an investigation with the fulfillment partner or carrier.

If an item is missing from a package, tell us which item is missing so we can check whether it is in a separate shipment. If the wrong item arrived, include a description and photos when available. Contact the store for assistance with the appropriate resolution; you are not required to resolve the issue with an unfamiliar supplier yourself.

Cancellations and refunds

Send cancellation or refund requests to our support email with your order number and the reason for your request. We will check the shipment status and confirm the next steps. For return instructions and the store's existing refund procedures, review our Return and Refund Policy.

Shipping questions and import-related costs

If you need clarification about a product's shipping origin or possible import-related charges, contact us before purchasing. We do not assume that every product ships domestically or from the same country.

Contact

Email proyectos@in-sitearchitects.com for shipping questions, tracking assistance, or order issues. Include your order number when available. Do not send full payment card details.