Refund policy

🔄RETURN & REFUND POLICY

Return Window
Items may be returned within 30 days of the delivery date.

Eligibility
To be eligible for a return, items must be in their original, unused condition and in the original packaging. We do not accept returns on items that have been used, damaged by the customer, or are missing original packaging.

Damaged or Defective Items
If you receive a damaged or defective item, you must report it within 7 days of delivery. Please email us at proyectos@in-sitearchitects.com with your order number and photos of the damage.

How to Start a Return
Email proyectos@in-sitearchitects.com with your order number and reason for return. Our team will review your request and provide return instructions within 2–3 business days.

Return Shipping
The customer is responsible for return shipping costs unless the item was received damaged or defective.

Refunds
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method. You will receive an email confirmation once your refund has been issued.

Non-Returnable Items
Final sale items and gift cards are non-returnable.